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Firefox app suddenly stops on iPhone 13

  • 2 réponses
  • 1 a ce problème
  • 11 vues
  • Dernière réponse par Daniele

Daniele
Daniele
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Hi everyone,

yesterday I updated the Firefox app on my iPhone and since then it started to close on its own after a few seconds since I start to use it.

I am using an iPhone 13 and the Firefox version installed is 110.2. The behavior is the same as if I would close the app with a gesture (by swiping up the little bar at the bottom of the screen when the app is open). In fact the app is still running in the background, but won't stay open to use it.

Thanks for the support!

Hi everyone, yesterday I updated the Firefox app on my iPhone and since then it started to close on its own after a few seconds since I start to use it. I am using an iPhone 13 and the Firefox version installed is 110.2. The behavior is the same as if I would close the app with a gesture (by swiping up the little bar at the bottom of the screen when the app is open). In fact the app is still running in the background, but won't stay open to use it. Thanks for the support!

Toutes les réponses (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

Daniele
Daniele Auteur de la question
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Hi Paul,

thanks for your response and sorry for my late reply.

I updated Firefox just now with the latest version, but the issue isn't solved even following the steps you recommended.

I'll file the crash and Firefox logs on GitHub.