This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Won't stop freezing! Help!!

  • 1 resposta
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

PLEASE HELP. For some reason this morning Firefox won't stop locking up continuously! It used to lock up only the first time I visited particular sites (I posted about this before--it started after a Firefox update but the issue was never resolved), but today, EVERYTHING is locking up, over and over. It took me forever and many tries just to get to this question box.

I've restarted my computer. I've shut down my computer. I've used Control+Alt+Delete numerous times. It even locked up the entire Windows system and had to restart Explorer. At first it would work for a little while and then start to act up, but now I can barely load a page and get it to work. Now it keeps locking up on the same page and will work for a few seconds then locks up again. It's locking up while I'm typing this. Now Notepad has locked up too!

The only browser add-on/extension I have is AdBlock Plus. I've even turned that off, which I hate to do since malware ruined my last computer. But it's not helping. (I'm on Windows 7.)

What's gone wrong with Firefox in between last night and today and how do I fix it?? It's practically unuseable now. :( I'm not even sure I'll be able to get back here.

PLEASE HELP. For some reason this morning Firefox won't stop locking up continuously! It used to lock up only the first time I visited particular sites (I posted about this before--it started after a Firefox update but the issue was never resolved), but today, EVERYTHING is locking up, over and over. It took me forever and many tries just to get to this question box. I've restarted my computer. I've shut down my computer. I've used Control+Alt+Delete numerous times. It even locked up the entire Windows system and had to restart Explorer. At first it would work for a little while and then start to act up, but now I can barely load a page and get it to work. Now it keeps locking up on the same page and will work for a few seconds then locks up again. It's locking up while I'm typing this. Now Notepad has locked up too! The only browser add-on/extension I have is AdBlock Plus. I've even turned that off, which I hate to do since malware ruined my last computer. But it's not helping. (I'm on Windows 7.) What's gone wrong with Firefox in between last night and today and how do I fix it?? It's practically unuseable now. :( I'm not even sure I'll be able to get back here.

All Replies (1)

more options

What you describe sounds like the computers CPU is being overworked.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia