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why are crash reports being submitted when the Enable Crash Reporter option is not checked

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

tbird1
tbird1
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In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site?

I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site? I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

All Replies (2)

Andrew
Andrew
  • Moderator
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The crash reports are definitely at Mozilla as well. You have a record of what has been sent, when and what that report is about so you know about your crash as Mozilla is about being open. Your report will reach a developer or somebody eventually.

However, if you would love us to investigate and help you troubleshoot your crashing, please follow these steps:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Please update your Shockwave Flash