This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Username and Password are correct and Thunderbird says they are incorrect. I can access mail through web client.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by christ1

more options

I have made sure email credentials are correct on the Mail Server. I can access mail through a web client using the email credentials I am inputting however Thunderbird will not let me configure the account saying the username and password might be incorrect.

I have made sure email credentials are correct on the Mail Server. I can access mail through a web client using the email credentials I am inputting however Thunderbird will not let me configure the account saying the username and password might be incorrect.

All Replies (1)

more options

Is this a Gmail account?