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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Pebal118
Pebal118
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I have been getting crash notices about the Adobe flash player when ever I try to pl a y a website movie. Also the entire Firefox browser will crash as well. I need help repairing the browser and the Adobe plug-in s. Failing that, I need instructionon saving my bookmarks so if I end up delete Firefox and then re download Firefox, I will have my bookmarks.

I can be reached at [email address removed] Thank you

I have been getting crash notices about the Adobe flash player when ever I try to pl a y a website movie. Also the entire Firefox browser will crash as well. I need help repairing the browser and the Adobe plug-in s. Failing that, I need instructionon saving my bookmarks so if I end up delete Firefox and then re download Firefox, I will have my bookmarks. I can be reached at [email address removed] Thank you

Modified by Andrew

All Replies (2)

Mark Schmidt
Mark Schmidt
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Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.