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Messages marked as "not junk" revert to "junk."

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Zenos

DigDaddyDon
DigDaddyDon
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Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

All Replies (3)

user01229325
user01229325
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Who is your email provider? If is one of the numerous version of Microsoft then you might read this. https://mail.live.com/mail/junkemail.aspx

DigDaddyDon
DigDaddyDon Question owner
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Thanks for the suggestion. I am using T-bird for my Yahoo mail.

Zenos
Zenos
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Try moving the message to a different account; I use the Inbox under Local Folders. Then I think you'll find that whatever junk status you give will "take".