This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot add hotmail account

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by Antonis01

Antonis01
Antonis01
more options

Followed the instructions given in article: http://mzl.la/1BsOu32 OS Windows7 Thunderbird 52.4.0 (32-bit) Hotmail settings: pop-mail.outlook.com, port 995, security SSl/TLS, normal password smtp-mail.outlook.com , port 587, security STARTTLS , normal password

The message received is: Sending of password for user xxxx@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Logon failure: unknown user name or bad password. Both user & password are correct. My hotmail account has 2 steps verification. Note: 1) For gmail account the 2 step verification was activated (authentication method: OAuth2) and the account was created and is working. 2) trying authentication method: OAuth2 for hotmail returns error

Followed the instructions given in article: http://mzl.la/1BsOu32 OS Windows7 Thunderbird 52.4.0 (32-bit) Hotmail settings: pop-mail.outlook.com, port 995, security SSl/TLS, normal password smtp-mail.outlook.com , port 587, security STARTTLS , normal password The message received is: Sending of password for user xxxx@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Logon failure: unknown user name or bad password. Both user & password are correct. My hotmail account has 2 steps verification. Note: 1) For gmail account the 2 step verification was activated (authentication method: OAuth2) and the account was created and is working. 2) trying authentication method: OAuth2 for hotmail returns error

Chosen solution

Did you create an app password? Use that, for 'normal password' authentication; TB doesn't support OAuth for hotmail.

http://kb.mozillazine.org/Hotmail

Read this answer in context 👍 3

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Did you create an app password? Use that, for 'normal password' authentication; TB doesn't support OAuth for hotmail.

http://kb.mozillazine.org/Hotmail

Antonis01
Antonis01 Question owner
more options

Thanks app password is the solution.