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firefox causes BSODs when browsing web

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by WestEnd

ilozen
ilozen
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I'm having an issue where FF causes sudden BSOD when browsing web. So far happened to me when 1) I entered some search phrase in adress bar and hit enter, 2) when I clicked to sign out from gmail.

I've got some minidump files but can't make heads or tails of it. The issue happens on FF 57 and 56.0b9, both 64 bit. I tried using Chrome for a week or so and no issues. I got back to FF and got a BSOD within a day.

Any ideas? Any help on how to diagnose it?

I'm having an issue where FF causes sudden BSOD when browsing web. So far happened to me when 1) I entered some search phrase in adress bar and hit enter, 2) when I clicked to sign out from gmail. I've got some minidump files but can't make heads or tails of it. The issue happens on FF 57 and 56.0b9, both 64 bit. I tried using Chrome for a week or so and no issues. I got back to FF and got a BSOD within a day. Any ideas? Any help on how to diagnose it?

Chosen solution

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Read this answer in context 👍 0

All Replies (6)

FredMcD
FredMcD
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Chosen Solution

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

ilozen
ilozen Question owner
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Thank you for the input. I installed the 32bit version and I hope it helps.

FredMcD
FredMcD
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Good luck, keep us posted.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can inspect the Windows Event log to see if this provides more detail.

ilozen
ilozen Question owner
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Ok so it's been almost a week and since I switched to 32 bit version I haven't had a signle issue yet. Could be good luck but it seems it did the trick.

If it helps anyone with a similar case: I'm running Win7 Home Ed 64bit.

If things continue beeing stable for another week I'll mark this as solved.

EDIT: Two weeks after and no BSODs. That solves it for me.

Modified by ilozen

WestEnd
WestEnd
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Here's another view. I have Windows 10x64 Pro FCU 1709 and IE11, Edge, Chromex64, FF57x64 (custom css) and so far no BSOD. And also most if not many BSOD is Windows O/S related. I have 64bit and so far the Addons is ok and no BSOD. It's been almost a week now and going from site to site and multiple tabs there isn't not BSOD from FF.