This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After reset to default, does not remember my user names or passwords, or frequently used websites (e-mail locations)?

ArchtAtty
ArchtAtty
more options

Mozilla stated it was running slowly and suggested I reset it to return it to defaults as a cure, and that it would remember my frequently used websites (e-mail locations), and my Passwords to various User Names. It did not remember my websites, passwords, or user names. How can I restore the prior settings?

Mozilla stated it was running slowly and suggested I reset it to return it to defaults as a cure, and that it would remember my frequently used websites (e-mail locations), and my Passwords to various User Names. It did not remember my websites, passwords, or user names. How can I restore the prior settings?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi ArchtAtty, I'm sorry to hear about this problem.

Could I suggest as the first step that you shut down and restart Windows to release any file locks and complete any pending updates.

Next, check the steps in the following thread to build a new profile with your old data: I did a Reset of Firefox - How do i get add my 'Old firefox data' back?