This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Did I really lose everything

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by lrmart1

lrmart1
lrmart1
more options

I didn't have a recovery key and my old computer had crashed and I set up a new computer. Now I can't restore my account. In the past you sent an email to reset passwords. This is totally crazy, plus even though a back up was made of my old computer nothing was backed from firefox. I've lost 3 years of bookmarks and all my passwords

I didn't have a recovery key and my old computer had crashed and I set up a new computer. Now I can't restore my account. In the past you sent an email to reset passwords. This is totally crazy, plus even though a back up was made of my old computer nothing was backed from firefox. I've lost 3 years of bookmarks and all my passwords

All Replies (3)

Bithiah
Bithiah
more options

Hey there!

Unfortunately in your situation, you cannot recover anything. I am very sorry.

Kind regards,

Bithiah

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the hard drive in the old computer still working and did you try to build this drive in an enclosure or adapter that allows to access this drive via USB ?

lrmart1
lrmart1 Question owner
more options

My husband backed it up on a thumb drive and sadly he reformatted the old computer before I figured out the problem. He always waits before reformatting but this time he didn't.

After Years of using Firefox and if this is the way they are going to handle things I'm not going to use them any more, and follow my husbands advice and use chrome from here on out. I just can't afford to have this happen again, losing all this info is setting me back. It's a very poorly thought out system.