This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My touchpad scrolling has stopped working for websites (including the Firefox website!).

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by YongHan

william.hirshman
william.hirshman
more options

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfway on the page. Sometimes up and down keys for scrolling do not work. However, I can scroll in Windows with no problem. Any help would be appreciated.

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfway on the page. Sometimes up and down keys for scrolling do not work. However, I can scroll in Windows with no problem. Any help would be appreciated.

All Replies (2)

YongHan
YongHan
more options

Hello William, you can first try opening your Firefox browser and enter "about:config" into the search bar. After clicking "Accept the Risk and Continue", type "ui.trackpoint_hack.enabled" and it is most likely set to -1 in your case. The -1 value is the default value and it is for autodetect, so you should click the pencil icon on the right side of the row and change the value from -1 to 1 so it is enabled. After that, click the tick icon to save the change. Restart your Firefox browser and hopefully it solves your touchpad scrolling issue. Hope it helps!

YongHan
YongHan
more options

Hello William,

Did the answer manage to help solve your issue? If so, kindly mark the answer above as the solution (solved) to help others with similar problems in the future! If not, please report back so I can help!

Modified by YongHan