This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I forgot my primary password

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Terry

mmaynard119
mmaynard119
more options

I have forgotten my primary password. The request for entering the primary password keeps following me. What do I do to resolve this?

I have forgotten my primary password. The request for entering the primary password keeps following me. What do I do to resolve this?

All Replies (1)

Terry
Terry
more options

You can reset the primary password but make sure you need to do that because you will lose saved logins.

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it