This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Save as not working

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by elicoten

james_cobbuk
james_cobbuk
more options

I used to be able to right click an image and select save as, but now when I right click and select save as I do not get the menu to save in a location on my pc.

Also firebox will not download any files, and also when using my web site's Upload or download a file, this does not work anymore.

They used to work, but I have to use chromium browser to do things in.

Also Firefox will export any files or even my bookmarks.

Been happening for around five weeks now and is impeding my work flow enormously.

Please held.

I have tried all the fixes I can find online without success.

Regards James

Ps even here where it says add images (optional) it will not open a box to browse my files.

I used to be able to right click an image and select save as, but now when I right click and select save as I do not get the menu to save in a location on my pc. Also firebox will not download any files, and also when using my web site's Upload or download a file, this does not work anymore. They used to work, but I have to use chromium browser to do things in. Also Firefox will export any files or even my bookmarks. Been happening for around five weeks now and is impeding my work flow enormously. Please held. I have tried all the fixes I can find online without success. Regards James Ps even here where it says add images (optional) it will not open a box to browse my files.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

On Linux this can be an issue with "xdg-desktop-portal" and you may have to install some packages like xdg-desktop-portal and xdg-desktop-portal-gtk. Whether to use gtk portal for the file picker. 0:never 1:always 2:auto (true for flatpak or GTK_USE_PORTAL=1, false otherwise)

elicoten
elicoten
more options

Thanks for this. I had the same problem with the snap (default) build of Firefox 118 on Ubuntu 22.04.3 seemed to be after the system had been up for an extended period (a couple of weeks).

When trying the commands suggested in another post to install the xdg-desktop-portal packages, apt reports that: xdg-desktop-portal-gtk is already the newest version (1.14.0-1build1). xdg-desktop-portal-gtk set to manually installed. xdg-desktop-portal is already the newest version (1.14.4-1ubuntu2~22.04.1). xdg-desktop-portal set to manually installed.

One workaround was to change the preferences using about:config set widget.use-xdg-desktop-portal.file-picker = 0

The other thing that fixed it was sudo service dbus restart but this is almost as disruptive as rebooting as it does seem to kill the gnome session with it and practically all open applications. Also be aware that if restarting Dbus there's a period of time where the screen may be blank, for me it was a few minutes but I have a slow computer. Also networking didn't restart automatically so I had to do a sudo systemctl restart NetworkManager afterwards to get WiFi back.

Modified by elicoten