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why is firefox not showing up in my authenticator app

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

Craig A. Smith
Craig A. Smith
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Why is firefox not showing up in my authenticator app???

I saw a previous post that has since been closed suggesting the solution be disabling 2FA authentication - with all due respect to whoever suggested that, I don't think that should be the best solution. I'd like to keep 2FA enabled. I'd just like to know why Firefox doesn't appear in my Google or Microsoft Authenticator apps. I end up having to use recovery codes which makes the process a pain.

Why is firefox not showing up in my authenticator app??? I saw a previous post that has since been closed suggesting the solution be disabling 2FA authentication - with all due respect to whoever suggested that, I don't think that should be the best solution. I'd like to keep 2FA enabled. I'd just like to know '''why '''Firefox doesn't appear in my Google or Microsoft Authenticator apps. I end up having to use recovery codes which makes the process a pain.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You normally scan the QR code with your preferred authenticator app. Didn't you do this as you would have to enter a 6 digit TOTP code to confirm that the app is working? If you didn't export/safe migrate codes in your authenticator app then use a recovery code to disable and re-enable 2FA and generate new recovery codes.

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