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Access Denied

  • 2 replies
  • 0 have this problem
  • Last reply by cor-el

Djaxen
Djaxen
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After several years doing online business with my local bank, I just started getting this message whenever I tried to log into my account at the bank with Firefox 129.0.2 in Windows 11 on this HP ENVY Laptop 17:

“Access Denied You are unauthorized to access this resource. Reference ID is: f0575ab8a6. Troubleshooting Steps. 1. Reload the home page and try again. 2. Clear your browser cache and try again. 3. Try logging in with a different browser. 4. Try logging in with a different device.”

My initial questions to a customer service rep at the bank were not fruitful. Following their advise, I tried reloading the bank’s login site. Still denied. I cleared the Firefox cache. No good. I was able to login successfully with another Windows computer, a desktop running Win 10, also using Firefox 129.0.2. I can also log into the bank on this laptop using both Google Chrome and MS Edge browsers. A strange wrinkle: I can log into my account with this Firefox-Computer if I use a Private Browsing Tab.

Please help me fix whatever I must have done so I can continue to use Firefox here.

After several years doing online business with my local bank, I just started getting this message whenever I tried to log into my account at the bank with Firefox 129.0.2 in Windows 11 on this HP ENVY Laptop 17: “Access Denied You are unauthorized to access this resource. Reference ID is: f0575ab8a6. Troubleshooting Steps. 1. Reload the home page and try again. 2. Clear your browser cache and try again. 3. Try logging in with a different browser. 4. Try logging in with a different device.” My initial questions to a customer service rep at the bank were not fruitful. Following their advise, I tried reloading the bank’s login site. Still denied. I cleared the Firefox cache. No good. I was able to login successfully with another Windows computer, a desktop running Win 10, also using Firefox 129.0.2. I can also log into the bank on this laptop using both Google Chrome and MS Edge browsers. A strange wrinkle: I can log into my account with this Firefox-Computer if I use a Private Browsing Tab. Please help me fix whatever I must have done so I can continue to use Firefox here.

All Replies (2)

ThePillenwerfer
ThePillenwerfer
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Private Browsing usually works with extensions disabled. If you have any installed that would be my suspicion as to where the trouble lies.

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN, try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work, try "Forget About This Site" in the right-click context menu of an history item. Note that this might remove saved passwords for this website, so make a note if you have any.

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