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Firefox extension won't bring up an important website

houseoffrancis
houseoffrancis
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I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week). I click on the extension (top right of my browser screen). It invites me to click on 'Vault'. But when I do, It takes me to an empty Lastpass page. (See screenshot, attached.) When I use this same approach using Google Chrome - no problem. So the problem seems to be with the Firefox platform.

I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week). I click on the extension (top right of my browser screen). It invites me to click on 'Vault'. But when I do, It takes me to an empty Lastpass page. (See screenshot, attached.) When I use this same approach using Google Chrome - no problem. So the problem seems to be with the Firefox platform.
Attached screenshots

All Replies (1)

Edward Sullivan
Edward Sullivan
  • Moderator
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Hello.

Your best bet is probably to contact the developer of that extension if you are having issues using it. There are support options on their extension listing page: https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/.

Thanks -- Ed

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