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Can't upgrade to 4.0: "You don't have permission to access some of the items."

  • 2 replies
  • 22 have this problem
  • 4 views
  • Last reply by quickbrown

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My current Firefox is 3.6.10. I want to upgrade to 4.0. Won't let me: "Operation can't be completed because you don't have permission to access some of the items." Offers no options or advice. What do I do? More info: Before 4.0 became available, whenever I've been prompted to download Firefox updates after 3.6.10, I would click 'okay' and the dialog box would just sit there and spin until I gave up and clicked the red go-away button. I was hoping the the 4.0 upgrade invite would work better. At least I was able to download it; I have the icon on my desktop, but when I drag it over my current application I get: "Operation can't be completed because you don't have permission to access some of the items." It offers no options or advice. What do I do?

My current Firefox is 3.6.10. I want to upgrade to 4.0. Won't let me: "Operation can't be completed because you don't have permission to access some of the items." Offers no options or advice. What do I do? More info: Before 4.0 became available, whenever I've been prompted to download Firefox updates after 3.6.10, I would click 'okay' and the dialog box would just sit there and spin until I gave up and clicked the red go-away button. I was hoping the the 4.0 upgrade invite would work better. At least I was able to download it; I have the icon on my desktop, but when I drag it over my current application I get: "Operation can't be completed because you don't have permission to access some of the items." It offers no options or advice. What do I do?

All Replies (2)

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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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Thanks, Cor-el. So I just go to my applications folder and drag the Firefox app icon to the trash? All my goodies will be safe? Then I drag the new Firefox icon into the Apps folder? I'll give it a try. Regards!