We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 7 have this problem
  • 6 views
  • Last reply by Tim

Coreen22
Coreen22
more options

Firefox has been crashing even in safe-mode. I just updated to version 3.6.28. I also installed a new add on that opens new tabs on the home page. (I can't get the name because firefox crashes as soon as I open it) 

Crash ID: bp-eee283f5-f745-4ebb-ba81-8f9152120317
Crash ID: bp-adb0948d-4701-4224-8b44-eb15f2120317
Crash ID: bp-8f7dcbae-7535-46b9-8730-ba3fb2120317

PLEASE HELP!

Firefox has been crashing even in safe-mode. I just updated to version 3.6.28. I also installed a new add on that opens new tabs on the home page. (I can't get the name because firefox crashes as soon as I open it) Crash ID: bp-eee283f5-f745-4ebb-ba81-8f9152120317 Crash ID: bp-adb0948d-4701-4224-8b44-eb15f2120317 Crash ID: bp-8f7dcbae-7535-46b9-8730-ba3fb2120317 PLEASE HELP!

Modified by cor-el

All Replies (4)

Tim
Tim
more options

Firefox 3.6.28 Crash Report [@ nsStreamListenerTee::OnStopRequest(nsIRequest*, nsISupports*, unsigned int) ]

https://crash-stats.mozilla.com/report/index/eee283f5-f745-4ebb-ba81-8f9152120317

No open bug report found

Is there a reason you haven't updated to Firefox 11? 3.6 is almost end of life and only security fixes are being released...

Coreen22
Coreen22 Question owner
more options

I know that this sounds ignorant- I'm not very good with technology, does this mean that there is no known fix? As for Firefox 11, I have been avoiding it only because I hate to give up my Roboform. Thanks for your time.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox 11 (and 12) should work with the latest RoboForm version, so there is no need to avoid updating to Firefox 11 because of that.

Tim
Tim
more options

Roboform has an update that works with Firefox 11...

The crash isn't a known signature which doesn't mean that it isn't fixed with Firefox 11 - there have been a LOT of changes since 3.6