Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't firefox tell why it crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by achtert

achtert
achtert
more options

I have been searching for 5 hours why firefox crashes. Reset, deactivate plugins, etc. deleted many programs.

At the end it appeared to be hardware accelaration and reading the forum I found the following hint from cor-el: https://support.mozilla.org/en-US/questions/970769#question-reply

"The crash reports indicate a possible hardware acceleration related problem. "

When a crash reports such information, why a normal user can not read this crash report which is sent?

I have been searching for 5 hours why firefox crashes. Reset, deactivate plugins, etc. deleted many programs. At the end it appeared to be hardware accelaration and reading the forum I found the following hint from cor-el: https://support.mozilla.org/en-US/questions/970769#question-reply "The crash reports indicate a possible hardware acceleration related problem. " When a crash reports such information, why a normal user can not read this crash report which is sent?

All Replies (2)

kobe
kobe
more options

The crash reports are listed in about:crashes, and clicking those give you info.

SEE: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

achtert
achtert Question owner
more options

Thanks for the hint, I never found the point to go to the website and view the crashreport. It would be better FF would show the report before/after sending.