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When I start 38 beta 6, it asks for my mail acct PW. I cancel and it continues to retrieve mail OK. PW is stored.
The mail acct PW is stored in Password Manager. It doesn't ask on subsequent polling for mail, only on program startup. If I enter the PW, it just asks again ... and again. If I cancel, it retrieves the mail.
Mafitar da aka zaɓa
The password prompt is for Google Contacts. See https://support.mozilla.org/en-US/questions/1064153
The developer may have abandoned the Google Contacts add-on. So there most likely will not be an update anytime soon. I'd therefore disable the add-on in Add-On manager for the time being to avoid the password prompts in the first place.
Karanta wannan amsa a matsayinta 👍 0All Replies (11)
Does this also occur if your disable email scanning in your anti virus program?
Hi ... turned off email scanning (Norton 360) and the problem remains. Message only occurs on startup of the program, not subsequent checks for email, whether scheduled or manual. Op system is Win 8.1 pro 64 with all current patches.
before sending you off to file a bug....
Press shift+F5. Does this bring up the extra password request.?
Shift + F5 has no action while I'm in the program reading your message.
shift F5 should force a mail download for all accounts.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here's the troubleshooting info: BTW I have only one mail account in Thunderbird ... a Gmail account.
Application Basics
Name: Thunderbird Version: 38.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150522020825 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-02a415f6-c620-4257-a850-3886f2150526 (5/26/2015) http://crash-stats.mozilla.com/report/index/bp-1b8ac822-b35a-4908-b96b-9c5412150512 (5/12/2015) http://crash-stats.mozilla.com/report/index/bp-32e980d6-78af-4eb8-8187-d8dce2150511 (5/10/2015) http://crash-stats.mozilla.com/report/index/bp-bf11078d-75bb-46b7-8666-614312150322 (3/22/2015) http://crash-stats.mozilla.com/report/index/bp-6333d279-1279-4642-b85b-7815d2150322 (3/22/2015)
Extensions Google Contacts, 0.7.12, true, {BDD92442-0534-4D6F-A966-BAB7D561D781}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.background_color: #CCFFFF dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Tahoma font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1383090212 mailnews.database.global.datastore.id: 423d69e5-4314-4aec-ac33-310bfcf631a mailnews.database.global.indexer.enabled: false network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432680254 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_HP_Officejet_7310.print_bgcolor: false print.printer_HP_Officejet_7310.print_bgimages: false print.printer_HP_Officejet_7310.print_colorspace: print.printer_HP_Officejet_7310.print_command: print.printer_HP_Officejet_7310.print_downloadfonts: false print.printer_HP_Officejet_7310.print_duplex: 0 print.printer_HP_Officejet_7310.print_edge_bottom: 0 print.printer_HP_Officejet_7310.print_edge_left: 0 print.printer_HP_Officejet_7310.print_edge_right: 0 print.printer_HP_Officejet_7310.print_edge_top: 0 print.printer_HP_Officejet_7310.print_evenpages: true print.printer_HP_Officejet_7310.print_footercenter: print.printer_HP_Officejet_7310.print_footerleft: &PT print.printer_HP_Officejet_7310.print_footerright: &D print.printer_HP_Officejet_7310.print_headercenter: print.printer_HP_Officejet_7310.print_headerleft: &T print.printer_HP_Officejet_7310.print_headerright: &U print.printer_HP_Officejet_7310.print_in_color: true print.printer_HP_Officejet_7310.print_margin_bottom: 0.5 print.printer_HP_Officejet_7310.print_margin_left: 0.100000001490116 print.printer_HP_Officejet_7310.print_margin_right: 0.100000001490116 print.printer_HP_Officejet_7310.print_margin_top: 0.5 print.printer_HP_Officejet_7310.print_oddpages: true print.printer_HP_Officejet_7310.print_orientation: 0 print.printer_HP_Officejet_7310.print_page_delay: 50 print.printer_HP_Officejet_7310.print_paper_data: 1 print.printer_HP_Officejet_7310.print_paper_height: 11.00 print.printer_HP_Officejet_7310.print_paper_name: print.printer_HP_Officejet_7310.print_paper_size_type: 0 print.printer_HP_Officejet_7310.print_paper_size_unit: 0 print.printer_HP_Officejet_7310.print_paper_width: 8.50 print.printer_HP_Officejet_7310.print_plex_name: print.printer_HP_Officejet_7310.print_resolution: 0 print.printer_HP_Officejet_7310.print_resolution_name: print.printer_HP_Officejet_7310.print_reversed: false print.printer_HP_Officejet_7310.print_scaling: 0.95 print.printer_HP_Officejet_7310.print_shrink_to_fit: false print.printer_HP_Officejet_7310.print_to_file: false print.printer_HP_Officejet_7310.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_7310.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_7310.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_7310.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true
Graphics
Adapter Description: NVIDIA GeForce GT 240 Vendor ID: 0x10de Device ID: 0x0ca3 Adapter RAM: 512 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4052 Driver Date: 7-2-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.18.1 Basic ECC 3.18.1 Basic ECC
NSS Util 3.18.1 3.18.1
NSS SSL 3.18.1 Basic ECC 3.18.1 Basic ECC
NSS S/MIME 3.18.1 Basic ECC 3.18.1 Basic ECC
Looking through that there was a crash yesterday )or was that today your time) anyway.
The crash indicated you have lavasoft ad aware or other lavasoft product installed. (it inserts itself in to the operating system TCP/IP stack). What happens if it is uninstalled? The only other recent crash with the same signature was windows XP and they to had non MS entries in their TCP/IP stack is why I am asking here.
Barely functional TCP could also account for some very strange interface events. Slowness being only one.
Does the problem get worse if you select the get mail button?
I will try uninstalling that later today. It's been in place for many versions, though without a problem, and doesn't exhibit any other symptoms, such as slowness. Today is a very busy day for me and it will take me a few hours to get to this and to follow up with you.
AdAware is installed in Firefox but not specifically in Thunderbird. I disabled it there and restarted the PC. Without opening Firefox, I started Thunderbird and it exhibits the same problem.
Incidentally, the request for password does not keep TB from retrieving the mail from this (the only) account. It logs in and gets the mail while the PW request screen is still up.
Zaɓi Mafita
The password prompt is for Google Contacts. See https://support.mozilla.org/en-US/questions/1064153
The developer may have abandoned the Google Contacts add-on. So there most likely will not be an update anytime soon. I'd therefore disable the add-on in Add-On manager for the time being to avoid the password prompts in the first place.