This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

lost sync

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga the-edmeister

sliskod
sliskod
more options

Hello, on November 13, 2015 I installed new OS on my computer and after that i made sync with Firefox and after that all my previous bookmarks were deleted. Could you please help me to restore my previous bookmarks.

Thank you

Hello, on November 13, 2015 I installed new OS on my computer and after that i made sync with Firefox and after that all my previous bookmarks were deleted. Could you please help me to restore my previous bookmarks. Thank you

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

See this - https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Don't delay in performing the restoration. By default, Firefox saves 15 days of bookmarkbackup files so you're almost out of time. Today is the 13th day since your new OS installation.

sliskod
sliskod Mai mallakar tambaya
more options

but when i go to the Import and Backup button and choose Restore there is no files before my new OS installation

the-edmeister
the-edmeister
  • Moderator
more options

How did you backup your data before installing the new OS?

Did you use Sync for the backup? (Not the intended purpose of Sync.) If so, did you have any problems when trying to connect to Sync with the new OS and new Firefox installation? Like needing to reset your Password for Sync?