This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to add gmail account using POP

  • 1 amsa
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Toad-Hall

more options

Hi,

I'm trying to setup an existing gmail account using POP, and thunderbird is not letting me do it. When I try to add the account online, it keeps displaying error "thunderbird failed to find the settings for your email account". I followed the steps at https://support.mozilla.org/en-US/questions/1232585 to try to add it offline, but it doesn't work either, the "Set Up an Existing Email Account" dialog box has no Done button, if I click "Advanced config" button, it displays "Incoming server already exists" error.

Note "Set Up an Existing Email Account" dialog box default to IMAP every time I try to add the account, so each time I needed to change it to POP.

Thanks.

Hi, I'm trying to setup an existing gmail account using POP, and thunderbird is not letting me do it. When I try to add the account online, it keeps displaying error "thunderbird failed to find the settings for your email account". I followed the steps at https://support.mozilla.org/en-US/questions/1232585 to try to add it offline, but it doesn't work either, the "Set Up an Existing Email Account" dialog box has no Done button, if I click "Advanced config" button, it displays "Incoming server already exists" error. Note "Set Up an Existing Email Account" dialog box default to IMAP every time I try to add the account, so each time I needed to change it to POP. Thanks.

Mafitar da aka zaɓa

Have you logged onto gmail webmail account and selected to use POP ? Whilst logged into webmail account , have you selected to use the option called 'less secure apps' ? If no, then gmail is deliberately blocking you. So select the 'less secure apps' option and then create mail account in thunderbird. https://support.google.com/accounts/answer/6010255?hl=en

Yes, TB does default to searching for IMAP, but you can click on 'Manual Config' button and swap it over to POP. Note : user name is the full gmail email address.

Karanta wannan amsa a matsayinta 👍 1

All Replies (1)

more options

Zaɓi Mafita

Have you logged onto gmail webmail account and selected to use POP ? Whilst logged into webmail account , have you selected to use the option called 'less secure apps' ? If no, then gmail is deliberately blocking you. So select the 'less secure apps' option and then create mail account in thunderbird. https://support.google.com/accounts/answer/6010255?hl=en

Yes, TB does default to searching for IMAP, but you can click on 'Manual Config' button and swap it over to POP. Note : user name is the full gmail email address.