This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Email not getting out, getting error message

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Toad-Hall

goonybird
goonybird
more options

I switched from Imap to Pop, and the emails are coming in fine, however, the outgoing mail isn't working, I get this error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I've checked the outgoing settings, and I think it's correct. I'm not computer-tech savvy....

I switched from Imap to Pop, and the emails are coming in fine, however, the outgoing mail isn't working, I get this error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again. I've checked the outgoing settings, and I think it's correct. I'm not computer-tech savvy....

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Q: Did the old imap account use 'Authentication Method': 'OAuth2' or 'Normal Password' for receiving and sending?


re: I switched from Imap to Pop, When you say 'switched from imap to pop' I presume you created a new existing mail account for the gmail address, then when Thunderbird auto selected to search for imap, you used the 'Manual Config' button so you could choose pop and enter the pop settings.

Please tell me you did not access the imap account settings and swap the server details.


Q1: Did you remove the imap gmail mail account ? Q2: Did you remove the Outgoing Server (SMTP) used by the old imap account ? Q3: Do you only have one gmail account in Account Settings left pane ?

In 'Account Settings' Bottom of left pane select 'Outgoing Server (SMTP)' This will list all your Outgoing Servers. Q4: How many Outgoing Server (SMTP) do you have in the list for gmail ?