This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to send email messages.

  • 2 amsoshi
  • 5 sa na da wannan matsala
  • 12 views
  • Amsa ta ƙarshe daga BML

more options

Sending of the message failed. Unable to authenticate to outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the “Authentication method” in Account Settings Outgoing server (SMTP0

Sending of the message failed. Unable to authenticate to outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the “Authentication method” in Account Settings Outgoing server (SMTP0

All Replies (2)

more options

I hung my cursor over my email icon and Thunderbird? came up so could you tell me how I contact them?

The error means the password is incorrect to that outside private email server. SMTP is a POP3/IMAP email from your ISP and you need to check your login to verify this.

The problem is I don't know how to do the above.

more options

The BT Outage is causing the problem and is still running. When will it be sorted out?