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'Correspondent' or 'From' name is changed on emails coming in from our own website 'submit'.

  • 2 amsoshi
  • 0 sa na da wannan matsala
  • Amsa ta ƙarshe daga chris119

chris119
chris119
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When viewers submit a form on our website, the incoming email usually appears as subject 'quote request' with their name as the 'correspondent'. But since 2 days ago every 'quote request' is showing the same name as 'correspondent', the name of another customer we have been emailing back and forth with. He was originally a 'quote request' from about 4 or 5 months ago. It has changed to this name on every quote request email we have on the system, even going back 12 months! I know this is not a TB problem because it has only happened on our laptop, all the quote requests are still showing correct names on TB on our PC. So, it would appear that we have inadvertently clicked on something. Any ideas what we could have done wrong and, more importantly, how we can undo it? thanks Chris

When viewers submit a form on our website, the incoming email usually appears as subject 'quote request' with their name as the 'correspondent'. But since 2 days ago every 'quote request' is showing the same name as 'correspondent', the name of another customer we have been emailing back and forth with. He was originally a 'quote request' from about 4 or 5 months ago. It has changed to this name on'' every'' quote request email we have on the system, even going back 12 months! I know this is not a TB problem because it has only happened on our laptop, all the quote requests are still showing correct names on TB on our PC. So, it would appear that we have inadvertently clicked on something. Any ideas what we could have done wrong and, more importantly, how we can undo it? thanks Chris

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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It would appear you have added the email address with that customer to your address book. Probably in the collected addresses when you clicked reply. Perhaps disable both features, (capture of the address when you reply to someone and using the address book to set the display name in the message lists.)

Helpful?

chris119
chris119 Mai mallakar tambaya
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Thanks Matt, I've changed the setting for 'set display name' and the correspondents names have all magically re-appeared. Thanks

Helpful?

Yi tambaya

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