This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Have lost some of my bookmarks when upgraded

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Chris Ilias

AnonymousUser
AnonymousUser
more options

When trying to go through the stages on How to find my Profile it says to click on the Help menu and select Troubleshooting Information.... The Troubleshooting Information tab will open. But when I click on the Help menu there is NO Troubleshooting Info tab so I can't go any further.

Troubleshooting information

HUH???

When trying to go through the stages on How to find my Profile it says to click on the Help menu and select Troubleshooting Information.... The Troubleshooting Information tab will open. But when I click on the Help menu there is NO Troubleshooting Info tab so I can't go any further. == Troubleshooting information == HUH???

All Replies (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

Which version of Firefox are you using? See Find what version of Firefox you are using. The Troubleshooting info page was added in Firefox 3.6.

In any case, if you go to the Profiles - Where Firefox stores your bookmarks, passwords and other user data article, it tells you how to find your profile in previous versions

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also: http://kb.mozillazine.org/Lost_bookmarks http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox