This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Clicking on my Firefox icon does not work - why not?

  • 2 amsoshi
  • 6 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga orangesunset

more options

It has been working OK but not now. IE is still working OK - so not a problem with my pc? Have got Windows XP - which is meant to be reliable ? Can use IE instead - but it does not seem as useful of MF.

PS. MF has not crashed - it is just that I can no longer get to it. Clicking on the icon shows the egg times but then nothing happens.

It has been working OK but not now. IE is still working OK - so not a problem with my pc? Have got Windows XP - which is meant to be reliable ? Can use IE instead - but it does not seem as useful of MF. PS. MF has not crashed - it is just that I can no longer get to it. Clicking on the icon shows the egg times but then nothing happens.

Mafitar da aka zaɓa

hello, can you get firefox to launch in safe mode by holding the shift-key while firefox is launching & do a reset of the browser?

Refresh Firefox - reset add-ons and settings

Karanta wannan amsa a matsayinta 👍 2

All Replies (2)

more options

Zaɓi Mafita

hello, can you get firefox to launch in safe mode by holding the shift-key while firefox is launching & do a reset of the browser?

Refresh Firefox - reset add-ons and settings

more options

Don't know why MF went wrong. Can remember something similar before when service provider BT shared my screen and solved it. Clicking on the shift key was even easier. Thank you.