Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

My Firefox browser keeps crashing everytime I open it now. EVERYTIME!

  • 2 amsoshi
  • 5 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Musicman625

sooperb
sooperb
more options

My browser used to crash like 20 times a day but I would work then restart then work more through the day. Then one day got to the point where it would crash as soon as it came on. After a while it offered a choice of safe mode. I used safe mode but when I turned off the browser I couldn't get back to safe mode until it crashed again and offered it again. As of now safe mode hasn't been offered ever again. It's not in the Mozilla folder either. I updated to the up to date version of the browser and hoped that it would address the issue but that didn't help at all. I can't even get to the home page sometimes and if I do it will crash immediately. I am using the IE for now and I don't like it. I never tried Chrome because I had no need to.

Latest >Crash ID: bp-57122274-feb3-462a-9de1-30ba22130417 

Crash ID: bp-86c62536-db05-421e-aeec-688622130417
Crash ID: bp-54e7881d-a183-4d1e-8695-2da302130413
Crash ID: bp-f5e637e8-74de-42a6-8055-1dea02130407
My browser used to crash like 20 times a day but I would work then restart then work more through the day. Then one day got to the point where it would crash as soon as it came on. After a while it offered a choice of safe mode. I used safe mode but when I turned off the browser I couldn't get back to safe mode until it crashed again and offered it again. As of now safe mode hasn't been offered ever again. It's not in the Mozilla folder either. I updated to the up to date version of the browser and hoped that it would address the issue but that didn't help at all. I can't even get to the home page sometimes and if I do it will crash immediately. I am using the IE for now and I don't like it. I never tried Chrome because I had no need to. Latest >Crash ID: bp-57122274-feb3-462a-9de1-30ba22130417 Crash ID: bp-86c62536-db05-421e-aeec-688622130417 Crash ID: bp-54e7881d-a183-4d1e-8695-2da302130413 Crash ID: bp-f5e637e8-74de-42a6-8055-1dea02130407

All Replies (2)

iamjayakumars
iamjayakumars
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Musicman625
Musicman625
more options

Here's one fix that worked for me: I just started having this problem, severely...... so I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones.

Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!

An gyara daga Musicman625