This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Since downloading Firefox, puzzle sites won't allow access to the pictures,game sites will download then Firefox won't install them. How do I fix these problems

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

DoriDay
DoriDay
more options

Always, when I go to download jigsaw puzzles, I cannot see the puzzles because they are blocked out. I click the box to view it and nothing appears except a larger box. I go to the sites to download games to play offline, click to download the game, am not given a place to save it to, then after locating game, Firefox says the file cannot be installed.

Always, when I go to download jigsaw puzzles, I cannot see the puzzles because they are blocked out. I click the box to view it and nothing appears except a larger box. I go to the sites to download games to play offline, click to download the game, am not given a place to save it to, then after locating game, Firefox says the file cannot be installed.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.