This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When sending group emails, those with 'xtra' addresses are not delivered.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by rosepeople

rosepeople
rosepeople
more options

I send out newsletters to many different people, and have just found out that all those with 'xtra' email addresses are not receiving their newsletters, although everyone else in the group is.

I send out newsletters to many different people, and have just found out that all those with 'xtra' email addresses are not receiving their newsletters, although everyone else in the group is.

Chosen solution

They aren't getting the newsletter at all, as in also not on their primary address? Or are they getting the newsletter on the primary address, but not on the extra address?

Read this answer in context 👍 0

All Replies (2)

Onno Ekker
Onno Ekker
more options

Chosen Solution

They aren't getting the newsletter at all, as in also not on their primary address? Or are they getting the newsletter on the primary address, but not on the extra address?

rosepeople
rosepeople Question owner
more options

The newsletters are not getting through at all. Now that I know of the problem, at present I have to send more than 20 newsletters individually.