This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

hi - I'm not able to answer emails - initially I thought it was due to the address, however this is happening with several addresses. thanks

more options

'Relay access denied' is the message that comes up when i'm trying to reply to an email message - the email address is correct and is occurring with several addresses.

'Relay access denied' is the message that comes up when i'm trying to reply to an email message - the email address is correct and is occurring with several addresses.

All Replies (1)

more options

A "relay" occurs when your from or reply-to address does not match the address of the SMTP server you are sending the mail through, like sending mail through "smtp.googlemail.com" but setting the "from" to be "danica@verizon.com". Try selecting a from address that more closely matches what your outgoing mail server would expect, like "danica@gmail.com".

If that doesn't work, then reply with some more details as to what your outgoing server is, and what servers you are using to send the mail "from" (the part of the e-mail address after the @ sign).