This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes after a few minutes, even in safe mode

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by gpersonnaz

gpersonnaz
gpersonnaz
more options

Greetings,

I experience repeated crashes of Firefox 45.0 about 5-10 minutes after starting it. I have visited the support page https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash and followed the procedure described. The crash still happens in safe mode, and I didn't find any related thread in the Hot Topics sections. Then I have followed the steps in the section called "Get help fixing this crash"

The latest crash report ID is bp-aec6c7c1-0808-47cc-9ed8-32c352160314

Thank you in advance to anyone who might help with this.

Regards, Guillaume

Greetings, I experience repeated crashes of Firefox 45.0 about 5-10 minutes after starting it. I have visited the support page https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash and followed the procedure described. The crash still happens in safe mode, and I didn't find any related thread in the Hot Topics sections. Then I have followed the steps in the section called "Get help fixing this crash" The latest crash report ID is bp-aec6c7c1-0808-47cc-9ed8-32c352160314 Thank you in advance to anyone who might help with this. Regards, Guillaume

All Replies (2)

spike95609
spike95609
more options

I'm having the same problem, and if you look around on here a few others are too though it doesn't seem to be an epidemic. The problem is Trusteer Rapport - if you go to the start menu then to trusteer endpoint protection, if you click stop trusteer endpoint protection and restart Firefox you'll find that everything is fine. I've reported it to the Rapport support people and they're trying to figure it out. Hopefully a fix will come through soon.

Modified by spike95609

gpersonnaz
gpersonnaz Question owner
more options

spike95609 thank you for your reply. Indeed, I checked the forum and figured out that several Firefox users had similar issues caused by Trusteer Rapport. I visited their webpage, and they claim that it is now compatible with Firefox 45.0: http://www.trusteer.com/en/support/latest-updates I have upgraded Rapport to the latest version, and will see if this problem is fixed.