This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tbird downloads some messages

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by nclifford

more options

My new installation of Tbird downloads some messages from the server, but not all. It seems random. Any suggestions?

My new installation of Tbird downloads some messages from the server, but not all. It seems random. Any suggestions?

All Replies (1)

more options

I have several times done clean install of TB 54.2 on my Win 10 laptop account settings on my Win 10 desktop. Desktop works fine; my original installation on laptop worked fine till a few weeks ago then stopped downloading my IMAP messages. On my laptop clean install I go through the email account setup procedure ("Create new account), Tbird comes to life, downloads about the last 10 days of emails, then stops. Sometimes (not always) if I exit TBird and start it again, it downloads a few more.

That's problem no. 1. Problem #2 is that I am unable to read any of the emails it does download. Sometimes one shows up on the screen but I can't do anything with it (like forwarding it or even erasing it). Does WIN 10 demand some different settings from Win 7? I notice also that on the Win10 laptop, the Edit menu (containing file properties) is unavailable (greyed out and italicized). Why?