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Unable to send mail and ISP is unable to resolve the issue

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by GoodGawd

GoodGawd
GoodGawd
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Recently moved my website from GoDaddy to HostGator and have encountered numerous setup problems. Presently able to receive mail, but unable to send. Mail provider is HostGator; ISP is HostGator; Antivirus is Kaspersky 18.0.0.405(h), [which did not affect whether on or off]; OS is Win 7, 64-bit; TBird version 52.8.0 (32-bit). Send failure flag whether port 25, 26, 110, 456. SMTP server given as mail.austincadworks.com.

I WILL SUBMIT THIS WITHOUT THE IMAGE AS AFTER WAITING FOR 15 MINUTES, MOZILLA SUPPORT STILL HAS NOT FINISHED UPLOADING A 118KB SCREEN CAPTURE.

Recently moved my website from GoDaddy to HostGator and have encountered numerous setup problems. Presently able to receive mail, but unable to send. Mail provider is HostGator; ISP is HostGator; Antivirus is Kaspersky 18.0.0.405(h), [which did not affect whether on or off]; OS is Win 7, 64-bit; TBird version 52.8.0 (32-bit). Send failure flag whether port 25, 26, 110, 456. SMTP server given as mail.austincadworks.com. I WILL SUBMIT THIS WITHOUT THE IMAGE AS AFTER WAITING FOR 15 MINUTES, MOZILLA SUPPORT STILL HAS NOT FINISHED UPLOADING A 118KB SCREEN CAPTURE.

Chosen solution

This is the hostgator email settings page:

https://support.hostgator.com/articles/specialized-help/email/email-connection-settings

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All Replies (2)

amyhughes
amyhughes
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Chosen Solution

This is the hostgator email settings page:

https://support.hostgator.com/articles/specialized-help/email/email-connection-settings

GoodGawd
GoodGawd Question owner
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Thanks, Amy, but after SEVEN hours with HostGator tech support, I grew weary and the next day did some scrutiny on my own and resolved the SMTP issue.