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I can't reply email: thunderbird freezes with white window every time. Kubuntu. Caused by external html signature file

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  • Last reply by Wayne Mery

salvatore.cristofaro
salvatore.cristofaro
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I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app.

I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app. I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

Modified by Wayne Mery

All Replies (3)

salvatore.cristofaro
salvatore.cristofaro Question owner
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salvatore.cristofaro said

I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app. I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

I find the problem is the external or internal html signature. Disabling it I got no crash. In previous version, it worked.

Matt
Matt
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Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Wayne Mery
Wayne Mery
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salvatore, it is possible this was fixed in 60.3.0


Matt said

Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Unfortunately it was a freeze, not a crash.