Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox is empty but Properties show 195 messages

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Plisgyn

more options

On one particular Account Emails disappear from the Inbox, when the Inbox is empty clicking on Properties shows 195 messages. I have no problem with any of my other accounts.

On one particular Account Emails disappear from the Inbox, when the Inbox is empty clicking on Properties shows 195 messages. I have no problem with any of my other accounts.

Chosen solution

Clicking on Repair Folder had no effect There are no selected icons on the Quick Filter Bar ( but clicking on the 'Icon show only messages in your address book' displays emails). View Messages All is set and clicking near the top in the list area fails to show any invisible list. I have since updated Thunderbird and now the Inbox functions correctly.

Read this answer in context 👍 0

All Replies (2)

more options

Check if indexing file has gone awry.

  • Right click on 'Inbox and select 'Properties'
  • click on 'Repair Folder'
  • click on 'OK'

Check you do not have any filters selected. 'Quick Filter Bar' is usually the culprit, so make sure there are no selected icons in the Quick Filter Bar.

Check setting: 'View' > 'Messages' > 'All'

Check to see if the folder has invisible emails.

  • select Inbox
  • click near the top in the list area where you expect to see list of emails.

If email is displayed in the lower Message Pane then you have an invisible list.

  • click on far right column header selection icon and select 'Reset Columns to default' from drop down options.
more options

Chosen Solution

Clicking on Repair Folder had no effect There are no selected icons on the Quick Filter Bar ( but clicking on the 'Icon show only messages in your address book' displays emails). View Messages All is set and clicking near the top in the list area fails to show any invisible list. I have since updated Thunderbird and now the Inbox functions correctly.

Modified by Plisgyn