This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

started Tbird today and all my existing accts and collected e-mail were gone - how can I retrieve it all?

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by dgedward

more options

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

All Replies (3)

more options

Did you use POP or IMAP?

more options
more options

THANK YOU - WORKING ON IT - SEEMS (AFTER READING ARTICLE) IT LOST MY PROFILE. THANK YOU FOR THE HELP.