This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password issue

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Stans

ian87
ian87
more options

I need help with my passwords, i cant access any of my email accounts as its asking for the password every time i press 'get messages'. Unfortunately the email accounts were set up many years ago by a chap that built our websites and he now lives in Australia so cant be contacted. So we are left with live emails that we cant access as we don't have the original password. When i go to change password in the privacy settings it sends a verification code to the email which we cant open ?? So we are really stuck, any ideas?

I need help with my passwords, i cant access any of my email accounts as its asking for the password every time i press 'get messages'. Unfortunately the email accounts were set up many years ago by a chap that built our websites and he now lives in Australia so cant be contacted. So we are left with live emails that we cant access as we don't have the original password. When i go to change password in the privacy settings it sends a verification code to the email which we cant open ?? So we are really stuck, any ideas?

All Replies (1)

Stans
Stans
more options

There is nothing you can do about it in Thunderbird. Who is managing your domain's hosting account? You could reach out to them and see if they can help you regain admin access to the account.