This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

78.9.1 Sending emails to groups/list of multiple emails

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

kb11
kb11
more options

For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being able to send the email. This started quite a few updates back. As you can see by the attached image the send button is greyed out the minute I add the board group/list to the email recipients. The from has been blacked out.

Thanks for any help you can give.

For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being able to send the email. This started quite a few updates back. As you can see by the attached image the send button is greyed out the minute I add the board group/list to the email recipients. The from has been blacked out. Thanks for any help you can give.
Attached screenshots

Chosen solution

I found the issue. It Cardbook add on. Once I removed it everything started working again.

Thanks

Read this answer in context 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it work in safe mode (hold Shift when launching TB)? I think there were cases where add-ons like Signature Switch caused this. Check also that the list has no Nickname or Description.

kb11
kb11 Question owner
more options

No. Safe mode makes no difference and there are no nicknames or descriptions.

kb11
kb11 Question owner
more options

Chosen Solution

I found the issue. It Cardbook add on. Once I removed it everything started working again.

Thanks

sfhowes
sfhowes
  • Top 10 Contributor
more options

Odd that safe mode, which includes disabling all add-ons, like Cardbook, did not indicate the source of the problem.