Issue with reading and replying on comments in my Instagram
Hello,
For some 2 weeks I'm no longer able to read, fave and reply to comments on my personal posts. There is no scrollbar available. Besides that, I have the same issue with posts of people I follow. I cannot read, fave and reply to the comments. When clicking on the link "View all comments" it shows me just the post. Sometimes when the post is long, I cannot read it. I reported this issue to Instagram, however, nothing has been done. You also don't get any reply or feedback from IG. Now I don't know what is the issue and I cannot fix it. Have tried to refresh the browser and set to default without success.
Thank you for your help and kind regards
Chosen solution
I think you should check with Instagram support.
Read this answer in context 👍 0All Replies (7)
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Hello,
thank you very much for your reply. I did all the steps provided, however the issue is still there. IG was newer blocked by protection dashboard. My settings were always set to standard for tracking protection. It might be an issue on IG server, however, non of my followers or people that I follow have such issue. I don't know what to do about the problem since IG support never replied on my reports.
Attached is a screenshot that shows the issue. I can see only 1 comment or non at all.
Modified by elitkeyblue
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia
https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.
As a test, disable your protection programs.
hello,
i tried safe mode. the problem didn't go away. then i tested other browsers (chrome and ME). the problems are the same also there. I don't know what other programs would do that. My protection programs are WD, MB, and Adlice Diag. Have checked their settings and non of them has anything blocked on theor lists. As I can recall it started after IG brakedown some 2 weeks ago.
Modified by elitkeyblue
Chosen Solution
I think you should check with Instagram support.
yes, i already sent them reports 3 times. they never replied nor fixed the problem.
however, thank you very much for your support.
Modified by elitkeyblue
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