This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox forgets my passwords

  • 4 replies
  • 1 has this problem
  • 29 views
  • Last reply by Emma lily

François Bergmans
François Bergmans
more options

Hello,

My password saved are deleted every time I close FF. It used to be manageable because Google and other sites didn't require me to fill my passwords (cookies did the trick I suppose) but now I also loose access to gmail and Youtube every time I close FF. It's annoying to have to use 2FA every damn time. And keeping the passwords available.

I've tried every answer I found by looking around :

- tried to start in safe mode - disable hardware acceleration - I have no extensions

FF saves the passwords correctly (at least they appear in the saved password tab) but they are erased every time I restart FF. The cookies aren't automatically deleted (FF remembers my browsing history) but I need to relog into Google.

I getting frustrated.

Hello, My password saved are deleted every time I close FF. It used to be manageable because Google and other sites didn't require me to fill my passwords (cookies did the trick I suppose) but now I also loose access to gmail and Youtube every time I close FF. It's annoying to have to use 2FA every damn time. And keeping the passwords available. I've tried every answer I found by looking around : - tried to start in safe mode - disable hardware acceleration - I have no extensions FF saves the passwords correctly (at least they appear in the saved password tab) but they are erased every time I restart FF. The cookies aren't automatically deleted (FF remembers my browsing history) but I need to relog into Google. I getting frustrated.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Sync?

Do you see logins stored in logins.json if you open this file in a Firefox tab?

François Bergmans
François Bergmans Question owner
more options

I didn't use Sync and I can't open the file (I apparently don't have the permission ?).

Thanks for your help.

François Bergmans
François Bergmans Question owner
more options

cor-el said
Are you using Sync? Do you see logins stored in logins.json if you open this file in a Firefox tab?

I've tried this and I can't open the file. Access denied. I've checked the security options and I should have access. I've tried looking around on the internet but I can't find an answer.

Emma lily
Emma lily
more options

I can totally understand your frustration. It sounds like a really annoying issue. Have you checked your Firefox settings to ensure 'Delete cookies and site data when Firefox is closed' is turned off? Also, try checking your privacy settings to see if there's anything else that might be causing the problem. Hope this helps!