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Thunderbird wont pickup the profile

  • 3 replies
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  • Last reply by Allan

Allan
Allan
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Hello I have a problem where I get an error message "Unable to use profile when you launch an older version of Thunde...."

I noticed that I had 2 versions of the program installed, 115.16.0 and 128.3.3. Thunderbird must have been running okay up to v115.16.0 as I had to do manual installs from then to now. Initially there seemingly was no indication of any problem. I'm not sure how many manual installs I did as it was only 15th Oct that this issue started. I was on holidays for 6 weeks Thunderbird was unused between about 28th Aug to 15th October. So, my Thunderbird was running at 115.16.0. I tried to uninstall 115.15.0 but it said I had another version that needed to have the uninstall completed by rebooting the PC. I did that but 115.16.0 still remained. I uninstalled 128.3.3 successfully. 115.16 still wouldn't uninstall, so I used a program to cleanup all of this version. I reinstalled 128.3.3 and still get the same problem I started with. "Unable to use profile when you launch an older version of Thunde...."

How can I get Thunderbird running? Regards Alllan

Hello I have a problem where I get an error message "Unable to use profile when you launch an older version of Thunde...." I noticed that I had 2 versions of the program installed, 115.16.0 and 128.3.3. Thunderbird must have been running okay up to v115.16.0 as I had to do manual installs from then to now. Initially there seemingly was no indication of any problem. I'm not sure how many manual installs I did as it was only 15th Oct that this issue started. I was on holidays for 6 weeks Thunderbird was unused between about 28th Aug to 15th October. So, my Thunderbird was running at 115.16.0. I tried to uninstall 115.15.0 but it said I had another version that needed to have the uninstall completed by rebooting the PC. I did that but 115.16.0 still remained. I uninstalled 128.3.3 successfully. 115.16 still wouldn't uninstall, so I used a program to cleanup all of this version. I reinstalled 128.3.3 and still get the same problem I started with. "Unable to use profile when you launch an older version of Thunde...." How can I get Thunderbird running? Regards Alllan
Attached screenshots

Modified by Allan

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation#w_what-happens-to-my-profile-if-i-downgrade-to-a-previous-version-of-thunderbird

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Allan
Allan Question owner
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Hello Matt

Thanks for your assistance, I am sorting through it to see what I need to do. My Profile is about 4gb and has a huge amount of emails as you can imagine and I can't afford to loose these and my contacts. I have been using Thunderbird since its start and have never had any real issues like this.

Cheers Allan

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Allan
Allan Question owner
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Hello Matt

For my situation please steer me in the right direction as I am a little confused, I have tried using the Profile Manager but I still get the same error message as above. I am still on Thunderbird 128.3.3.

Can I create a new Profile with no user then import my users (emails), contacts, and email folders? If so I need the document that explains the contents of the folders to understand the various groups of data to import, or is that fixed by the import process? What folders do I have to manually copy as I'm sure there isn't an import option for everything. Also, importing Address book abook.sqlite by itself only brings in the main Address Book folder. I have sub-filders here also. I guess the first step is set up the 5 emails I use, but I can't allow the live emails to come in as the rest is not setup, ie folders etc

If I can import all of my old data which order must it be done in as with emails, I have about 100 folders, so they need to be imported before the new ones come in.

Thanks Allan

Modified by Allan

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