This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Many times the Yahoo news videos will not play.

  • 1 reply
  • 32 have this problem
  • 7 views
  • Last reply by cor-el

more options

Many of the headlining news stories have accompanying videos. When I click on the video, I get a black screen with an never ending rotating blue circle in the middle of the field, as if it is looking for the video, but it never starts up. I can open other website videos, for the most part. But, for some reason, the Yahoo videos cannot be viewed.

Many of the headlining news stories have accompanying videos. When I click on the video, I get a black screen with an never ending rotating blue circle in the middle of the field, as if it is looking for the video, but it never starts up. I can open other website videos, for the most part. But, for some reason, the Yahoo videos cannot be viewed.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: