This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I suddenly not open pdf attachments ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė Matt

more options

When I click the attachment it asks whether to open or save. Opens with TWINUI but the attachment appears blank. I'm unable to close it with the x but it goes away when I "minus" it. Any ideas? It's a new computer and I didn't have this problem until yesterday.

When I click the attachment it asks whether to open or save. Opens with TWINUI but the attachment appears blank. I'm unable to close it with the x but it goes away when I "minus" it. Any ideas? It's a new computer and I didn't have this problem until yesterday.

All Replies (1)

more options

if the helper application opens, Thunderbird has done it's job. But as it is a PDF, there is a very good chance your anti virus is causing you grief. PDF files like Office documents are a known attack vector, so anti virus programs are careful to scan them. However if it is still scanning it when the helper opens the file you may very well see what your talking about