This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Pop-Up, Lower right screen, "Browser settings change"

  • 5 replies
  • 34 have this problem
  • 6 views
  • Last reply by cattyd

more options

This started happening for no reason that I can find. Every few minutes a pop-up window appears that says: Browser startup change

    An unknown change was detected on your browser's search settings

(button) Keep my current settings (button) I am aware of the change and approve it

                                                 (button)YES

None of the buttons do anything. The close button doesn't work. The window sits on top.

I've been plagued with unwanted programs trying to change my browser setting and adding toolbars I don't want.. I've been able to delete / disable these manually.

The window doesn't show up with all extensions turned off. I can only turn it off by selecting it on the task bar and closing it there. I've been turning extensions on or off but it only goes away with all extensions off.

This started happening for no reason that I can find. Every few minutes a pop-up window appears that says: Browser startup change An unknown change was detected on your browser's search settings (button) Keep my current settings (button) I am aware of the change and approve it (button)YES None of the buttons do anything. The close button doesn't work. The window sits on top. I've been plagued with unwanted programs trying to change my browser setting and adding toolbars I don't want.. I've been able to delete / disable these manually. The window doesn't show up with all extensions turned off. I can only turn it off by selecting it on the task bar and closing it there. I've been turning extensions on or off but it only goes away with all extensions off.

All Replies (5)

more options

hello, i'd start fresh again and reset firefox (this will keep your boomarks and passwords)

Refresh Firefox - reset add-ons and settings

more options

Is that message coming from the BrowserProtect extension?

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

I said it didn't help but in actual fact it worked perfectly...sorry about that and thanks for a very quick and easy solution..:-)

more options

I am having the same problem. I did a full scan using malwarebytes, which did not show a virus or infection. However, the "Browser settings change" still keeps popping up like was mentioned above. I have also turned the computer off and then back on. Any suggestions how to get rid of this pop up?

more options

Hi AndyArn...this is a good while ago and I can't remember what I did exactly...looking at the post I must have re-set Firefox as suggested by madperson...I certainly didn't do the list of things from cor-el and I remember thinking that was sooo easy....so go for resetting....if it wasn't that then I just googled and got the answer there..good luck..try resetting first...might be as simple as that!!