This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Shortcuts I create through "customize" disappear when I restart

more options

OS: Win 7 Mozilla: 29.0.1

I go to "Customize" and drag the shortcut icons I want into a spot just to the right of the URL bar. They all work fine during my session, but when I close and re-open M, the icons have disappeared. So I have to put them back there through "Customize" each time.

How can I fix this or what am I doing wrong.

OS: Win 7 Mozilla: 29.0.1 I go to "Customize" and drag the shortcut icons I want into a spot just to the right of the URL bar. They all work fine during my session, but when I close and re-open M, the icons have disappeared. So I have to put them back there through "Customize" each time. How can I fix this or what am I doing wrong.

All Replies (3)

more options

Problem in Saving your Preferences

more options

Hi, If your problem solved. Please mark the answer as solution to close the thread. Thanks