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Trusteer Rapport icon disappeared

  • 5 replies
  • 22 have this problem
  • 8 views
  • Last reply by Reynardine

Reynardine
Reynardine
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The Trusteer Rapport icon in my browser has disappeared. I read a question post which seemed to provide a solution and it involved reverting to Firefox version 37, supported by Trusteer, as Version 38.0.01 the latest version that I have installed is a Beta version and consequently some addons including it appears the Trusteer icon dont work. However the solution offered required downloading from a link given to the Download Firefox page but the download is for Version 38. 0.01 that I have. How do I revert to 37 ? I have also contacted Trusteer rapport about this but so far haven't received a reply.

The Trusteer Rapport icon in my browser has disappeared. I read a question post which seemed to provide a solution and it involved reverting to Firefox version 37, supported by Trusteer, as Version 38.0.01 the latest version that I have installed is a Beta version and consequently some addons including it appears the Trusteer icon dont work. However the solution offered required downloading from a link given to the Download Firefox page but the download is for Version 38. 0.01 that I have. How do I revert to 37 ? I have also contacted Trusteer rapport about this but so far haven't received a reply.

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
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Is that addon enabled in the Add-on Manager tab?

AFAIK, Trusteer Rapport has to be updated for every new major version of Firefox that is released. Maybe it just needs to be updated?

Reynardine
Reynardine Question owner
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Not sure it is an 'add on' as such or plugin. Never seen it show up in add on manager even when the icon appears in browser. I have the latest version of Trusteer installed. The problem is I think that Trusteer have not caught up with Firefox version 38.0.1. The chosen solution to this problem that I read suggested reverting to Firefox 37 but as I said the download page offers 38.0.01. I do not know how to revert to Version 37. Hoping Trusteer will get back to me soon.

Reynardine
Reynardine Question owner
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I have just noticed a Firefox article advising against reverting to an earlier version of Firefox. As the chosen solution, reverting to Firefox 37, I saw relating to my problem ( Can't find it now !) appeared to work for the person who posted not sure what to do. The reason given for reverting to 37 was that Firefox 38.0.1 is a Beta version and sometimes 'add ons' and Trusteer might not work.

the-edmeister
the-edmeister
  • Moderator
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Firefox 38 was released on Tuesday the 12th. No longer in Beta testing. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates

Usually Trusteer Rapport is a few days late, but since that software is released thru a 3rd party (banks that subscribe to Trusteer services) the delay might be caused by the banking institution.

Reynardine
Reynardine Question owner
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OK edmeister, thanks for the info . I will wait for Trusteers response. The icon still appears in Chrome though which I use occasionally