Firefox crashes
Hi, I keep on getting Firefox 47.0.1 crashing on me I have disabled ALL addons But no change - it does it every time that I try closing the program - I have set "send crash reports to Mozilla" but have not heard a thing from you in response to these (it has been going on for a couple of weeks) What is the cause and fix for this annoying recurrance ? The crash reports are available on request I am using Win 10 64 bit thanks
Chosen solution
thanks, those crashes seem to be triggered by your graphics hardware - please either try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Read this answer in context 👍 0All Replies (3)
hi, mozilla is gathering and analysing and acting on crash reports, however there isn't any outreach to individual users based on this information.
could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on in your case...
Application Basics
Name: Firefox Version: 47.0.1 Build ID: 20160623154057 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 10.0 x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-a82277cb-2ff5-44bc-9090-fc57e2160702 Submitted: 27 minutes ago
Report ID: bp-0c74bf11-bd32-433e-bd36-f88be2160702 Submitted: 51 minutes ago
Report ID: bp-1a025a84-f264-472c-801c-ae3b32160702 Submitted: 6 hours ago
Report ID: bp-b6c232f0-11d8-4163-8111-18c7a2160630 Submitted: 2 days ago
Report ID: bp-54a29406-1ab4-4352-9c06-771da2160630 Submitted: 2 days ago
Report ID: bp-e9504d1e-7435-44de-85a3-194f92160630 Submitted: 2 days ago
Report ID: bp-e5ab3eaa-8c5d-4a1f-81b4-320242160630 Submitted: 2 days ago
All Crash Reports
Extensions
Name: Firefox Hello Version: 1.3.2 Enabled: true ID: loop@mozilla.org
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.2 Enabled: true ID: firefox@getpocket.com
Graphics
Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 720M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none Device ID: 0x0166 Device ID (GPU #2): 0x1140 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 4-4-2016 Driver Date (GPU #2): 7-13-2015 Driver Version: 10.18.10.4425 Driver Version (GPU #2): 10.18.13.5354 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 14c71043 Subsys ID (GPU #2): 14c71043 Supports Hardware H264 Decoding: No; DXVA2D3D9 crashes detected in the past Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo (#0) Error: RenderTargetViewNeedsRecreating (#1) Error: DXVA2D3D9 just crashed; hardware video will be disabled. (#2) Error: DXVA2D3D9 video decoding is disabled due to a previous crash.
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160623154057 browser.startup.homepage_override.buildID: 20160623154057 browser.startup.homepage_override.mstone: 47.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0.1 gfx.crash-guard.d3d11layers.appVersion: 47.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4425 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 media.gmp-eme-adobe.abi: x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1467469282 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1467469283 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160623154057 media.gmp-manager.lastCheck: 1467469281 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1467469286 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC
NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC
NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC
NSSUTIL Expected minimum version: 3.23 Version in use: 3.23
Experimental Features
Chosen Solution
thanks, those crashes seem to be triggered by your graphics hardware - please either try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
