Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox crashes after update, safe-mode, and clean install

  • 1 reply
  • 3 have this problem
  • 8 views
  • Last reply by John99

more options

Firefox constantly crashes after the latest update. Here's everything I've tried that hasn't fixed the problem: -safe mode -clean uninstall/install (including deleting the Firefox program folder) -run windows defender (nothing found) -windows system file check (nothing found) -used google chrome and internet explorer (both work fine without issues)


Crash reports: bp-c1a9da4b-d598-4c71-beac-b957b1170515 5/15/17 12:30 PM bp-f61b4409-d06d-4c07-a4c9-580930170515 5/15/17 10:46 AM bp-d79058ed-b1a2-4c4f-ac00-29ade1170511 5/11/17 5:05 PM bp-ae56251f-40b2-4263-922f-d56210170511 5/11/17 3:27 PM bp-7b5fd63b-1449-40e1-8383-1e8991170511 5/11/17 3:26 PM

Firefox constantly crashes after the latest update. Here's everything I've tried that hasn't fixed the problem: -safe mode -clean uninstall/install (including deleting the Firefox program folder) -run windows defender (nothing found) -windows system file check (nothing found) -used google chrome and internet explorer (both work fine without issues) Crash reports: bp-c1a9da4b-d598-4c71-beac-b957b1170515 5/15/17 12:30 PM bp-f61b4409-d06d-4c07-a4c9-580930170515 5/15/17 10:46 AM bp-d79058ed-b1a2-4c4f-ac00-29ade1170511 5/11/17 5:05 PM bp-ae56251f-40b2-4263-922f-d56210170511 5/11/17 3:27 PM bp-7b5fd63b-1449-40e1-8383-1e8991170511 5/11/17 3:26 PM
Attached screenshots

All Replies (1)

more options

Please continue with the original question thread /questions/1159904