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I cannot get into my account the "help" topics do not help. I do not receive the emails to reset

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by kayvon

ajcmama
ajcmama
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I recently got a new machine. I cannot get into my Firefox account. I have tried both of my emails and do not receive the password change email.

I cannot lose all my bookmarks, passwords, etc.

I recently got a new machine. I cannot get into my Firefox account. I have tried both of my emails and do not receive the password change email. I cannot lose all my bookmarks, passwords, etc.

Chosen solution

Do you still have your old machine? You can migrate your old profile over to your new computer without too much trouble or you can export your bookmarks very easily.

Unfortunately, there is no way to recover a lost Sync account without the password or email access. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-or-dont-have-access-to-my-firefox-account-email-address

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kayvon
kayvon
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Chosen Solution

Do you still have your old machine? You can migrate your old profile over to your new computer without too much trouble or you can export your bookmarks very easily.

Unfortunately, there is no way to recover a lost Sync account without the password or email access. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-or-dont-have-access-to-my-firefox-account-email-address

kayvon
kayvon
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I received a private message asking how to export bookmarks and passwords. Here was my response for the benefit of future readers:

Here are instructions for exporting bookmarks: https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

If you want your passwords also, you're probably better off exporting your entire profile. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles